Refund and Returns Policy
Monthly Subscription services - no refund-policy
Thank you for choosing our subscription service for your mental health and well-being needs. We’re committed to providing you with high-quality support and resources to help you on your journey toward personal growth and resilience.
As part of our commitment to transparency and clarity, we want to inform you about our no-refund policy for monthly subscriptions. When you sign up for a monthly subscription, you gain immediate access to our services and resources, including counseling sessions, support materials, and additional content. Due to the nature of our subscription model and the immediate access provided upon payment, we do not offer refunds for monthly subscriptions once they have been processed.
We understand that circumstances may change or you may have concerns about our services. If you encounter any technical issues or have questions about your subscription, please don’t hesitate to contact our customer support team. While refunds are not available for monthly subscriptions, we’re committed to providing exceptional customer service and will work with you to address any issues or concerns you may have.
We appreciate your understanding and support of our subscription service. If you have any questions or require further assistance, please don’t hesitate to reach out to us.
Thank you for entrusting us with your mental health and well-being journey.
Sincerely,
Team Marijana
Yearly Subscription Refund Policy
Thank you for choosing our yearly subscription service for your mental health and well-being needs. We’re committed to providing you with exceptional support and resources throughout your subscription period.
As part of our commitment to transparency and customer satisfaction, we want to inform you about our refund policy for yearly subscriptions.
Please read the following terms carefully:
- Refund Eligibility: Refunds for yearly subscriptions are available within 30 days of the initial purchase date. After this period, refunds will not be issued for any reason, including but not limited to dissatisfaction with services, changes in circumstances, or non-utilization of the subscription.
- Requesting a Refund: To request a refund for your yearly subscription, please contact our customer support team. Refund requests must be submitted in writing and include your full name, subscription details, and reason for the refund.
- Refund Processing: Refunds will be processed within 10 days of receiving your refund request. Refunds will be issued to the original method of payment used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s processing times.
- Non-Refundable Services: Certain services or features included in your yearly subscription may be non-refundable, such as personalized assessments, coaching sessions, or other customized offerings.
- Changes to Subscription: You may request changes to your subscription, such as upgrading or downgrading to a different package, within 30 days of the initial purchase date. Changes requested after this period may be subject to additional fees or restrictions.
- Dispute Resolution: If you believe you are entitled to a refund under exceptional circumstances not covered by this policy, please contact our customer support team to discuss your situation. We’re committed to resolving any disputes or concerns in a fair and equitable manner.
By purchasing a yearly subscription, you agree to abide by the terms of this refund policy. If you have any questions or require further assistance, please don’t hesitate to contact us.
Thank you for choosing us for your mental health and well-being journey.
Sincerely,
Team Marijana
Terms Of Use
By accessing or using our subscription service, you agree to comply with the following terms and conditions:
- Use of Services: Our subscription service is designed to provide individuals with access to counseling sessions, support materials, and additional resources for personal growth and well-being. You agree to use our services solely for your personal, non-commercial use and to abide by all applicable laws and regulations.
- Intellectual Property: All content, materials, and resources provided through our subscription service, including but not limited to text, graphics, logos, images, videos, and audio recordings, are the property of [Your Business Name] or its licensors and are protected by copyright and other intellectual property laws. You agree not to reproduce, distribute, modify, or create derivative works based on our content without prior written consent.
- Confidentiality: Your privacy and confidentiality are important to us. You agree to maintain the confidentiality of any information shared during counseling sessions or through our subscription service and to respect the privacy of other users. You further agree not to disclose or share any confidential information obtained through our services with third parties without permission.
- Prohibited Activities: You agree not to engage in any activities that may interfere with or disrupt the operation of our subscription service, including but not limited to hacking, spamming, or transmitting malware. You also agree not to use our services to engage in illegal, abusive, or harmful behavior, including harassment, discrimination, or defamation.
- Account Security: You are responsible for maintaining the security of your account and login credentials. You agree not to share your account or login information with others or allow unauthorized access to your account. You further agree to promptly notify us of any unauthorized use of your account or any other security breaches.
- Modifications: We reserve the right to modify or update these terms of use at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our subscription service following the posting of any changes constitutes acceptance of those changes.
- Termination: We reserve the right to suspend or terminate your access to our subscription service at any time for any reason, including but not limited to violation of these terms of use. Upon termination, you agree to cease all use of our services and destroy any copies of our content in your possession.
If you have any questions or concerns about these terms of use, please contact us!